FAQ
Frequently Asked Questions – Minora
How much does shipping cost?
Shipping is free across Europe, with no minimum order value.
When can I expect my delivery?
Orders are processed within 1 to 4 days, and the average delivery time is 3 to 12 days. You will receive a tracking number within 2 to 5 days after shipping. If you do not receive tracking information after 7 days, please contact us at info@minora.com.
Can I return my order?
Yes, we offer a 100% money-back guarantee for defective or damaged products. Returns are accepted within 30 days, and return shipping costs are your responsibility. Once we receive the item, we will issue a full refund. Please include your name and order number when returning the item.
Can I cancel my order?
Cancellations are not possible since we start processing your order immediately. However, you can return the package after receiving it for a full refund.
What if I enter the wrong address?
If there is an error in your address, please reply to the confirmation email within 24 hours or contact us at info@minora.com. Unfortunately, adjustments cannot be made after 24 hours.
What payment methods do you accept?
We accept Visa, Mastercard, AMEX, Bancontact, iDeal, Apple Pay, and Google Pay.
Is shopping online with Minora secure?
Yes, our website is SSL encrypted, and we use secure payment methods to protect your information.
Can I track my order?
Yes! Once your order has been shipped, you will receive an email with a tracking number.
Do you offer gift cards?
Yes, we offer digital gift cards in various amounts.
How can I contact customer service?
Our customer service is available 24/7 at info@minora.com. We typically respond within 2 hours.
Are all products in stock?
We strive to keep our inventory up to date. If an item is unavailable, we will inform you as soon as possible.
Do you offer discounts or promotions?
Yes! We regularly offer discounts and special promotions. Keep an eye on our latest deals on our website and newsletter.
If you have any further questions, feel free to contact us at info@minora.com